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returns & exchanges

Return Instructions



Please note that all returns are for web credit ONLY. If you are not completely satisfied with your purchase, you may return eligible items in their original condition within 14 business days of receipt and we will provide you with an exchange or a Web Credit, minus the shipping costs. Returns must be unworn, unaltered, and unwashed with all tags attached.

Non-returnable Items
The following items are not eligible for return or exchange and are 

FINAL SALE:

Sale Items
All Accessories, Lifestyle/Gifts & Jewelry, Bags, Clutches or Wallets

Candles
Hair Accessories
Hats
Hosiery
Intimate Apparel

Lotions
Perfume or Cologne
Scarves
Swimwear



Please follow the instructions on the Return/Exchange form included in your package and return your item(s) to the address below. Include your order number, the date the order was delivered to you, 

as well as the billing and shipping information. Please include the item(s) name, size (if applicable), single item price, total price of returned item(s), and a brief description of why the item(s) is being returned.



All returns must be sent via UPS, registered mail, or other delivery services that provide tracking information and requires a signature upon delivery. The customer is responsible for all shipping costs associated with exchanges unless mielboutique.com has sent an incorrect or damaged item.



At the present time, Miel store locations can process web returns or exchanges.



Please Send Online Returns To:


miel
ATTN: Returns/Exchanges
3313 Hyland Ave #C3
Costa Mesa, CA 92626


Return Processing
Once we have received your package, your return will be processed as a web credit within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Original shipping charges are non-refundable. We do not issue refunds.

Sale Items
All items purchased at a reduced price are FINAL SALE and cannot be returned or exchanged. We do not honor any coupon codes at this time.

Damaged, Defective, or Incorrect Item(s):
Should you receive a damaged, defective, or incorrect item(s), please return the merchandise within 14 days from the shipped date to our Online Returns address. We will refund the return shipping cost if a copy of the shipping receipt is attached to the Return Form. We recommend using a carrier service that provides tracking. Please note only standard carrier services will be refunded.

To ensure proper processing, please select the appropriate Return Reason Code listed on your Return Form. In addition, please specify the damage, defect, or incorrect item(s) on the Return Form. Upon receipt of your return, our Online Returns Department will inspect your merchandise. If you would like a replacement of the item(s), please write Exchange in the notes section of the Return Form. We will gladly send out a replacement of the original item(s) purchased at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the form of payment used to make your original online purchase. Returns must be unworn, unaltered, and unwashed with all tags attached.